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Those first two steps, she said, happened several times. On Nikki’s first call with Amazon, she “had to fight with a representative to take my concerns seriously.” She was then sent to a supervisor a who was “under the impression that I was simply calling to find out who sent me a fun gift to satisfy my own curiosity,” she said. Over the next few days, Nikki claims she was repeatedly ignored, lied to, or not taken seriously by countless customer service representatives in an effort to find out why cryptic packages with her name on them were winding up on her doorstep. “This was also beginning to affect my roommate, and neither of us are keen on staying at our own apartment anymore.” “I mainly want to know this man’s name and where he is located in order to ensure that he isn’t in my city,” she said. She had read a story on the internet about a British man who had been using Amazon’s gift service to send erotica to a woman he was cyberstalking, and read the company “refuses to disclose the identity of senders ‘for reasons of confidentiality.’” She took to Amazon’s customer service phone tree, attempting to figure out how worried she should be. Nikki spent much of last week fearing she was being cyberstalked, she said, “considering the item he sent to me costs a substantial amount and came from a nicer-looking company.” She mostly wanted to know if whoever was sending the packages was nearby, and how involved the police should be.
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“We remove sellers in violation of our policies, withhold payments, and work with law enforcement to take appropriate action.” We have confirmed the sellers involved did not receive names or shipping addresses from Amazon,” this spokesperson told The Daily Beast. “We are investigating inquiries from consumers who have received unsolicited packages as this would violate our policies. Nikki’s story is part of a broiling internal mystery that is flummoxing Amazon, according to a source at the company: Someone is shipping out unsolicited products, frequently sex toys, to seemingly random customers, and the company does not yet know why they’re being purchased, and why they’re being shipped to people like Nikki.Īn Amazon spokesperson said that the unsolicited packages sent to Nikki are “part of some bad behavior that we are investigating.”